goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 800 employees around the world. Join us, and feel a sense of purpose in your work everyday!
About the Position
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You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.
What You'll Do:
Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENTs impact.
Onboard new clients as a goFLUENT product expert.
Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
Be a growth driver, by identifying upsell opportunities.
Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
What Youll Need:
Experience with working in customer service
At least 3 years experience in managerial level
At least a Bachelor/College Degree in any field
A relational ease, as well as your openness, are your assets to succeed in this position
An accommodating and customer-centric attitude
Excellent customer service skills and passionate about quality of service;
You Will Love This Job if You:
Are fluent or bilingual in English/Turkish
Have a passion for Customer Success
Enjoy working in a fast-paced, dynamic organization and adapt easily to change
Are organized, methodical and able to adapt as the projects are varied
Have good analytical skills
Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations
Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus!
What We Offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including: Dynamic, startup-like experience within the security of a fast-growing, 22-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international, vibrant working environment.
Full on-boarding and fast ramp mentoring program leading candidate to success.
Learn from one of our twelve business languages!
Exciting global team-building events abroad.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/
