Marketplace Consultant Team Lead, Amazon Marketplace Professional Services, Amazon Marketplace Professional Services

 

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• English and Turkish communication fluency
• Prior experience in business development / sales / sales-engineering / consulting, preferably in the technology, internet and e-commerce sectors.
• Experience successfully leading and developing and team of direct and indirect reports.
• Proven track-record as individual contributor in fostering key client relationships and hitting quotas/targets.
• Self-motivated, results-driven and autonomous taking responsibility for achieving your targets.
• Strong analytic and project management skills.
• Proven ability to work with cross-functional teams across business-development, marketing, operations, product development, legal teams, etc.
• Good balance between strategic / analytical skills and operational execution.
• Excellent written and verbal communication skills with the ability to persuade, convince and explain complex concepts up to Director level.
• Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment

More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. Expansion countries are currently in the process of intensifying their efforts, creating a dynamic and fast-paced environment to operate in.

With increasing complexity of today’s ecommerce and rise of opportunities, the AMPS (Amazon Marketplace Professional Services) Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as International expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our Selling Partners to solve their most pressing operational challenges.

As a Team Lead for AMPS, you will be responsible for developing and delivering a strategy to meet your team level goals including Selling Partner satisfaction goals, and continuously striving to improve your team’s productivity using our AMPS Playbooks, as well as providing holistic account management to your own portfolio of Selling Partners by improving their performance across key metrics.
You must be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.
Roles and Responsibilities
Hire top talent and support their professional development by identifying and creating opportunities for them to build their skill set.
Build and deliver a strategy to meet your team level goals including Selling Partner satisfaction using our AMPS Playbooks, and continuously strive to improve your team’s productivity as they focus on supporting their own portfolio of Selling Partners achieve their growth goals by becoming experts of the Marketplace.

Manage your own portfolio of Selling Partners by providing holistic account management, identifying unique opportunities for growth and supporting them in achieving their goals using our AMPS Playbooks.
Regularly audit key metrics to ensure your team is optimizing for Selling Partner growth and satisfaction.
Listen to and conduct deep dives on challenges your team and their Selling Partners’ are facing and provide inputs to the Lux Product Management teams to drive improvements within the AMPS Playbook.
Become an expert on the AMPS Playbook and using that to help/coach your team member in the delivery of holistic account management services to the Selling Partners.
You will also be responsible for managing complex account management issues and escalations at scale, and coaching your team to do the same.
Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. You will also support. Additionally, you will also be responsible for recruiting and onboarding Selling Partners to this new service. Last, you will be responsible of the launch of this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams.

WHERE WE NEED YOUR EXPERTISE:
Team management: successfully leading and developing and team of direct and indirect reports.

• Run Business Analyses: Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data.
• Consultancy: Use your comprehensive Amazon knowledge to leverage our solutions for Selling Partners' objectives. Consult your Selling Partners on opportunities derived and potential business impact.
• Support Execution and Operational Troubleshooting: Be a proficient sparring partner to your selling partner guiding the execution of strategic plans, answer ad-hoc questions, and help overcome operational and subject-specific challenges that appear along the way.
• Build relationships: Gain the trust of each managed selling partner by close collaboration and delivering results. Use trust to build and maintain strong relationships with your stakeholders.
• Coach: Dedicate time to educate each Selling partner about Amazon’s solutions and news to enhance each Selling partner’s knowledge about Selling on Amazon.
• Recruit: Identify, qualify, and engage with prospective Selling Partners for AMPS based on a clear understanding of our Selling Partners and their needs.
• Business Reviews: Prepare and present performance deep dives to facilitate a monthly discussion around business progress, current challenges, and strategic plans with your Selling partner.
• Become an Expert: Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders, e.g. Branding, Fulfillment by Amazon, Hiring, Tools, Deals and a lot more.
• Develop specific local requirements to ensure that standardize processes are adapted to the needs of Selling Partners in this country.

We are open to hiring candidates to work out of one of the following locations:

Istanbul, TUR

• Account Management, team management and paid services experience are preferred
• Sound business judgment, proven ability to influence others
• Strong analytical skills including Microsoft Excel
• Experience in eCommerce
• Superior communication and presentation skills
• Ability to thrive in an ambiguous environment, prioritising and managing multiple responsibilities
• Proven track record of taking ownership and driving business performance
• Passionate about coaching/developing people

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